Kimpton Clocktower, an IHG Hotel

Have stayed a few times. Love the hotel. Staff go above and beyond to make things right for guests. Love the quality of bedding, specifically duvet which is warm but not heavy and not the huge lump type that so many hotels are adopting. The building is so beautiful and it’s lovely to see it kept in such good order by the hotel group.

The whole experience of the hotel was exceptional from the moment we arrived, Staff on reception were attentive, hotel was in fabulous condition, the room was great, bathroom and shower also. The breakfast was superb, again with attentive staff, engaging in conversation with us and a beautiful setting. The location was also fantastic, being within walking distance to pretty much everything. The next time I am in Manchester, I will be booking again.

Myself and my husband arrived half an hour before check in, the front of house was fantastic, welcoming and checked us in immediately. Very friendly and approachable ladies on the front desk - nothing but praise for them. We paid for a King Room and I was very satisfied with the size and cleanliness of the room. It was perfectly presented and stocked of all complimentary refreshments, a member of staff even brought fudge to our door within 10/15 minutes of arriving as a welcome to the room. I received a text from the front of house to check I was happy with the room and I was. The shower was very hot once you gave it a minute, very handy having the hair products and hair dryer available in the room too. The hotel itself was magnificent, truly magical. It did remind me of a grand bank from many years ago. I recommend taking the stairs if you are able as that was a sight in itself. We ate at Refuge in the evening, we ordered two small plates, a big plate, two extras and three desserts. A bottle of cider and a cocktail. We spent around £149 with a service charge that we were more than happy to pay. The service was on point, food was exceptional and the speed was good. You didn't feel rushed even though the dining room was very busy. Nothing bothered you while you were eating which I loved. I requested extra tea bags to be sent up to the room and this was done without a fuss, the gentleman again was very friendly and couldn't do more for us. Breakfast was truly great, nothing was too much, the food was again exceptional and unlimited. I highly recommend eating here. A late check out was ideal, and the hotel even offered to store our bags for the day if we wanted to enjoy Manchester. Wonderful service!!

the staff are literally exceptional in all terms. rooms are big and clean, toiletries are enough and the forgot it we got it card is new and unique.

Beautiful, luxury and central hotel. The entrance is stunning. Amazing bar area. Room was comfortable and clean. Dressing gowns and slippers. Great tea, coffee and snacks selection. Temperature control in room. Complimentary drinks and mince pies. Meal in Refuge a little disappointing. When we walked into bar area there was a DJ playing very loud music. This was on a Monday night and just did not fit in with the beautiful surroundings. We were shown to our table in the fantastic dining room but could still hear the booming music. People were talking loudly over the top, so it was very noisy. Good selection of starters but if you order hummus or a dip you have to purchase flatbread separately- that is not right. Limited main courses. My husband just had a starter and chips. My main course was very small. It was good but meal was overpriced. Breakfast was very good. We had a lovely stay but would not eat in the restaurant again. Staff were friendly and helpful.